Recently, and to reinforce the protection of everyone against the Covid -19 virus, the use of the mask has become mandatory.
The Government of Catalonia decreed last July 8th the use of the mask in public transport, in closed and open public spaces and also on the street.
The explanatory panels inside the campsite inform that the use of a mask is mandatory in the shops, reception, accesses to the toilets, supermarket, greengrocer and accesses to the bars and restaurants. Also on the way to these services.
The use of the mask is NOT MANDATORY in the pool or at the beach. Or when you are sunbathing. Neither inside restaurants or bars. Neither on your plot or your bungalow.
What has changed in the use of the mask ? Now it must be used when walking around the campsite and when you have people close to you.
By protecting yourself, you protect others.
We have been with these mandatory for several weeks and this situation didn’t change the way to enjoy the beach and the pool without any problem or restrictions of any kind. On the pitches there are barbecues and drinks with the family or on the main terrace.
The musical performances at night are being controlled in their capacity and everyone has been able to enjoy an enjoyable night controlling distances and wearing masks.
The campsite informs and enforces all protocols and security measures, but it is in your hands and it’s your choice to have a civic responsibility to the other users .
General guidelines for customers:
- Respect the minimum safety distance of 2 meters and use the mask even if you can maintain this distance.
- Often wash your hands with soap or hydroalcoholic solution.
- Avoid greetings with physical contact.
- Follow directions from staff and informational signs in all areas.
- Notify reception staff of any symptoms.
LA BALLENA ALEGRE OBTAINS THE CERTIFICATE OF SAFE TOURISM
La Ballena Alegre campsite is one of the first companies in the tourism sector to receive the certificate of conformity for a Safe Tourism.
We are very pleased with this recognition, which supports the effort and measures we have taken to ensure that our clients spend their holidays in an environment of security and tranquility in our facilities.
NEW UPDATE 19/06
The Campings in Girona Association promotes a plan for the Girona campsites to reopen with maximum security
We have received a visit from the technicians of the Campings in girona Association to check our protocols and hygiene measures for our opening. And they have given us the WeCare seal to give OK on all protocols.
Also they help us with personalized advice to prepare a reopening with maximum guarantees of hygiene and safety. This is the objective of the WeCare initiative that the Campings in girona Association has launched.
Before and during the summer, personalized advice will be carried out, with visits by the Association’s technicians to help resolve doubts regarding the application of the mandatory protocols established by the Spanish Government.
On June 19th we finally will open our doors for you to enjoy a well-deserved vacation.
Today, more than ever, we know that one of the things that worries you is the safety when traveling after all that situation.
For this reason and to help you to feel like home, we have worked to ensure that your entire stay in La Ballena Alegre is completely safe with cleaning protocols to protect and care for you and, of course, following the rigorous plan of the health authorities.
Do you want to know all the measurements? More information HERE.
We want to take care of you during your holidays.
Postponement of opening date
This summer will be shorter but soon we will be open to enjoy the camping and the exciting setting that surrounds us.
We continue to work and adapt to European and Spanish standards, so for the moment we have to postpone the opening date to June 19th.
We are looking forward to seeing you and showing you the news of this year.
We will continue to keep you informed on our website and social networks.
See you soon.
We want to help you
This situation of health crisis has overwhelmed us all and we know that you are thinking about what to do when everything ends….
We want to save your vacation
We understand that you deserve those days off that you already have planned and you booked so we are going to do everything in our power to help you….
We want you to come back
That is why the campsite is already working to guarantee you a safe and quiet holiday. We await the protocols of the authorities to expand the measures that we are already implementing in our teams.
We ask you to wait …
In case you have a reservation, we inform you:
If you have contracted the Cancellation Insurance, the Insurance company informs us that insurance does not cover epidemics or pandemics.
In case the campsite is forced to change opening dates due to the fact that the competent authorities declare us as a risk area or any other reason that forbid us providing the service, we will refund the total amount paid so far at no cost of cancellation.
NEW OPENING DATE 2020 SEASON
From Camping Bungalow Resort & Spa La Ballena Alegre we are working hard to offer you all the improvements and news and make this 2020 season a memorable one. In order to do so, and due to current circumstances, we have postponed the opening date of our facilities to Thursday 28th May, 2020, when the authorities give permission to open.
On the other hand, the current crisis forces us to make more forceful decisions following the suggestions of the health authorities for the prevention and control of Covid-19 infection in our country.
It is a difficult time for everybody but very soon we will be able to enjoy the sun, the beach, the activities and, most importantly, to share unforgettable moments.
Our enthusiasm and commitment are underway. The team of La Ballena Alegre is at your disposal to help you in everything we can.
We will inform you any other changes due the crisis situation in this website and on our Social Networks.
For everyone, lots of encouragement !!
Team of the Camping Bungalow Resort & Spa La Ballena Alegre