Privacy policy

Updated: Oct-23

Basic Information on Data Protection

Responsible : CAMPING CAR, S.L. (hereinafter CAMPING LA BALLENA ALEGRE)

Purpose:

  • Provision of online services
  • Web user management
  • Commercial communications related to our services
  • Management of data provided by job candidates

Legitimación:

Express consent, contract performance and legitimate interest

Recipients

Data will not be transferred to third parties, except:

  • By legal obligation.
  • To specialized companies in personnel selection and profile analysis for job candidates.

Rights

Access, rectify, and delete data, as well as other rights, as specified in additional information.

Additional Information:

You can consult detailed information on Data Protection in the attached clauses

in: https://www.ballena-alegre.com/politica-de-privacidad/

CAMPING CAR, S.L. (hereinafter CAMPING LA BALLENA ALEGRE) works to offer you the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy, and we believe that we should be transparent about it.

Therefore, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (hereinafter, “GDPR”) regarding the protection of individuals concerning the processing of personal data and the free movement of such data, and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (hereinafter, “LSSI”), CAMPING LA BALLENA ALEGRE informs the user that, as the data controller, it will incorporate the personal data provided by users into an automated file.

Our commitment begins by explaining the following:

  • We collect your data to improve the user experience, based on your interests and needs.
  • We are transparent about the data we obtain about you and the reason we do it.
  • Our intention is to offer you the best possible experience. Therefore, when we are going to use your personal information, we will always do so in compliance with regulations, and when necessary, we will request your consent.
  • We understand that your data belongs to you. Therefore, if you decide not to authorize us to process them, you can ask us to stop processing them.
  • Our priority is to ensure your security and treat your data in accordance with European regulations.

If you want more information about the processing of your data, please refer to the different sections of the privacy policy below:

Who is responsible for processing your personal data?

  • Corporate name: CAMPING CAR, S.L.
  • Commercial name: CAMPING LA BALLENA ALEGRE
  • Registered office: Avda de Roma, 12 – 08015 – Barcelona (Barcelona)
  • Tax ID: B08416521
  • e-mail: info@ballena-alegre.com

CAMPING LA BALLENA ALEGRE has designated an internal contact person as a coordinator for adaptation within its organization. If you have any questions regarding the processing of your personal data, you can contact him at info@ballena-alegre.com.

What personal data do we collect?

The personal data that the user may provide includes:

  • Name, address, and date of birth.
  • Phone number and email address.
  • Location.
  • Information on payments and refunds.
  • IP address, date and time of access to our services, internet browser used, and data about the device’s operating system.
  • Curriculum Vitae (CV) data of job candidates.
  • Any other information or data that you decide to share with us.

In some cases, completing the registration form is mandatory to access and enjoy certain services offered on the website. Failure to provide the requested personal data or not accepting this data protection policy may result in the impossibility of subscribing, registering, or participating in any promotions that require personal data.

Why and for what purpose do we process your data?

At CAMPING LA BALLENA ALEGRE, we process the information provided by interested parties for the following purposes:

  • Manage the contracting of our services, either online or at our physical offices.
  • Manage the sending of requested information.
  • Manage the data provided by job candidates through their Curriculum Vitae (CV) solely for the purpose of carrying out the personnel selection process.
  • Develop commercial actions, maintain and manage the relationship with the user, as well as manage the services offered through the website and information tasks. This may include automatic assessments, obtaining profiles, and segmentation of customers to personalize treatment according to their characteristics and needs and improve the customer’s online experience. Develop and manage contests, sweepstakes, or other promotional activities that may be organized.
  • In some cases, it will be necessary to provide information to authorities or third-party companies for audit reasons, as well as to handle personal data from invoices, contracts, and documents to respond to customer claims or those of public authorities.

We inform you that the personal data obtained as a result of your registration as a user will be part of the Record of Activities and Processing Operations (RAT), which will be updated periodically in accordance with the provisions of the GDPR.

What is the legal basis for processing your data?

The processing of your data may be based on the following legal bases:

  • Consent of the interested party for contact forms, requests for information, or newsletter subscriptions.
  • Contract execution for the hiring of services and products or hiring personnel in the workplace.
  • Legitimate interest in the processing of customer data for direct marketing actions and express consent of the interested party for everything related to automatic assessments and profile creation.
  • Compliance with legal obligations for fraud prevention, communication with public authorities, and claims from third parties.

How long do we keep your data?

The processing of data for the described purposes will be maintained for the time necessary to fulfill the purpose of its collection (e.g., for the duration of the business relationship) and for compliance with legal obligations arising from data processing.

The CVs of job candidates who are not selected will be kept for one year from the date of receipt.

To whom are your data communicated?

In some cases, only when necessary, CAMPING LA BALLENA ALEGRE will provide user data to third parties. However, the data will never be sold to third parties. External service providers (e.g. payment providers or delivery companies) with whom CAMPING LA BALLENA ALEGRE works may use the data to provide the corresponding services, however, they will not use such information for their own purposes or for transfer to third parties.

CAMPING LA BALLENA ALEGRE tries to guarantee the security of personal data when it is sent outside the company and ensures that third party service providers respect confidentiality and have adequate measures in place to protect personal data. These third parties have an obligation to ensure that the information is handled in accordance with data privacy regulations.

In some cases, personal data may be required by law to be disclosed to public bodies or other parties, only what is strictly necessary for the fulfilment of such legal obligations will be disclosed.

The personal data obtained may also be shared with other current or future companies of CAMPING LA BALLENA ALEGRE.

Where is your data stored?

In general, data is stored within the EU. If data is sent to third parties outside the EU, we will ensure that they offer a sufficient level of protection, either because they have Binding Corporate Rules (BCR) or because they have signed up to the Privacy Shield or whatever agreement is in force at the time.

What rights do you have and how can you exercise them?

You can send your communications and exercise your rights by sending a request to the following e-mail address: info@ballena-alegre.com

In accordance with the provisions of the GDPR, you can request:

  • Right of access: you can request information about the personal data we hold about you.
  • Right of rectification: you can communicate any change in your personal data.
  • Right to erasure and the right to be forgotten: you can request the deletion of your personal data after it has been blocked.
  • Right to limit processing: this means restricting the processing of personal data.
  • Right to object: you can withdraw your consent to the processing of your data, opposing further processing.
  • Right to portability: in some cases, you may request a copy of the personal data in a structured, commonly used and machine-readable format for transmission to another data controller.
  • Right not to be subject to individualised decisions: you can request not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects or significantly affect the data subject.

In some cases, your request may be refused if you request the deletion of data necessary for compliance with legal obligations.

Likewise, if you have a complaint about the processing of the data, you can lodge a complaint with the data protection authority.

Who is responsible for the accuracy and veracity of the data provided?

The user is solely responsible for the veracity and correctness of the data included, exonerating CAMPING LA BALLENA ALEGRE of any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. CAMPING LA BALLENA ALEGRE reserves the right to terminate the services contracted with the users in the event that the data provided is false, incomplete, inaccurate or not up to date.

CAMPING LA BALLENA ALEGRE is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, so it does not assume any responsibility for hypothetical damages that may arise from the use of such information.

CAMPING LA BALLENA ALEGRE reserves the right to update, modify or delete the information contained in its web pages and may even limit or deny access to said information. CAMPING LA BALLENA ALEGRE is exonerated from liability for any damage that the user may suffer as a result of errors, defects or omissions in the information provided by CAMPING LA BALLENA ALEGRE provided that it comes from outside sources.

Likewise, the user certifies that he/she is over 14 years of age and that he/she has the necessary legal capacity to consent to the processing of his/her personal data.

How do we process the personal data of minors?

In principle, our products or services are not specifically aimed at minors. However, in the event that any of them are aimed at minors under fourteen years of age, in accordance with article 8 of the RGPD and article 7 of the LO 3/2018, of 5 December (LOPDGDD), CAMPING LA BALLENA ALEGRE will require the valid, free, unequivocal, specific and informed consent of their legal guardians in order to process the personal data of minors. In this case, the DNI or other form of identification of the person giving consent will be required.

In the case of persons over fourteen years of age, the data may be processed with the consent of the user, except in those cases where the law requires the assistance of the holders of parental authority or guardianship.

What security measures do we apply to protect your personal data?

CAMPING LA BALLENA ALEGRE has adopted the legally required levels of security for the protection of Personal Data, and tries to install those other additional technical means and measures within its reach to avoid the loss, misuse, alteration, unauthorised access and theft of the Personal Data provided to CAMPING LA BALLENA ALEGRE.

CAMPING LA BALLENA ALEGRE is not responsible for hypothetical damages that may arise from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, caused by reasons beyond the control of CAMPING LA BALLENA ALEGRE; delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Centre, in the Internet system or in other electronic systems, as well as damage that may be caused by third parties through illegal interference beyond the control of CAMPING LA BALLENA ALEGRE. Nevertheless, the user must be aware that security measures on the Internet are not impregnable.

Links to other websites

On the website https://www.ballena-alegre.com/ there may be links to other websites. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of said website, and CAMPING LA BALLENA ALEGRE shall not be held responsible for its privacy policy.

How do we use cookies?

The website and the RRSS of CAMPING LA BALLENA ALEGRE use cookies to optimise and personalise your browsing experience. Cookies are physical information files that are stored in the user’s own terminal, the information collected through cookies is used to facilitate the user’s browsing through the portal and optimise the browsing experience. The data collected through cookies may be shared with the creators of the same, but in no case will the information obtained by the same be associated with personal data or data that can identify the user.

However, if you do not want cookies to be installed on your hard drive, you can configure your browser to prevent the installation of these files. For more information see our Cookie Policy https://www.ballena-alegre.com/politica-de-cookies/

Can the privacy policy be changed?

This privacy policy may be modified, we recommend that you review it from time to time.